Frequently Asked Questions
Looking for answers about our Italian Greyhound clothing?
You’re in the right place! Here you’ll find everything you need to know about ordering, shipping, returns, and our products. Whether you’re shopping for a cozy winter sweater or a stylish outfit for your pup, we’re here to help every step of the way.
🛍️ General Questions
How do I place an order?
It’s easy! Simply choose your favorite design, select the right size for your Italian Greyhound, and click “Add to Cart.” When you’re ready, head to checkout and follow the simple steps to complete your order.
Can I change or cancel my order after placing it?
We start preparing orders quickly so your Italian Greyhound gets their new outfit as soon as possible!
If you need to make changes, please contact us within 12 hours of placing your order, we’ll do our best to update it before it ships.
🚚 Shipping & Delivery
Do you ship internationally?
Yes! We’re based in Spain, but we happily ship worldwide. Shipping costs and delivery times vary depending on your location, you’ll see all details clearly during checkout.
How long will delivery take?
- Europe: 3–7 business days
- International orders: 7–14 business days (depending on your local customs and postal service)
How can I track my order?
As soon as your order ships, we’ll send you a tracking email so you can follow your package’s journey from our studio to your doorstep.
💳 Payment & Security
What payment methods do you accept?
We accept all major credit and debit cards, as well as other secure payment methods available at checkout.
Is my payment information safe?
Absolutely. Your payment is processed through encrypted, secure gateways, and we never store or share your card details. Your privacy and safety come first.
🔁 Returns, Refunds & Exchanges
What’s your return policy?
We want both you and your Italian Greyhound to be completely happy!
If the fit isn’t perfect or the item isn’t what you expected, you can return unworn items within 14 days of delivery for a refund or exchange.
How do I start a return?
Just reach out to our support team through our Contact form with your order number, and we’ll guide you through the quick and easy process.
🎁 Products & Stock
Will you restock sold-out sweaters?
Our handmade Italian Greyhound clothes are crafted in limited batches, but we often restock popular styles.
You can sign up for restock alerts on the product page to be the first to know when they’re available again.
📞 Customer Support
How can I reach you?
You can message us anytime through our Contact form.
Our friendly team usually replies within 24 hours — often much sooner!